❓ Frequently Asked Questions (FAQ)

🛒 1. How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the payment steps and your order will be confirmed.

💳 2. What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Available options may include debit/credit cards, UPI, net banking, and other local payment methods (depending on availability).

🚚 3. How long does delivery take?

  • Order Processing: 1–3 business days

  • Domestic Delivery: 5–10 business days

  • International Delivery: 7–20 business days

Delivery time may vary depending on your location and courier service.

📦 4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your package online.

❌ 5. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it or before it is shipped. After shipping, cancellation is not possible.

🔄 6. What is your return policy?

You can request a return if:

✔ Product is damaged or defective
✔ Wrong item delivered
✔ Product significantly different from description

Return requests must be made within 7 days of delivery.

💰 7. When will I receive my refund?

After we receive and inspect the returned item, refunds are processed within 5–10 business days to the original payment method.

📸 8. What if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with clear photo or video proof. We will offer replacement, refund, or store credit depending on the case.

📍 9. Do you ship internationally?

Yes, we ship to many countries. Shipping time and charges may vary depending on location.

🏠 10. What if I entered the wrong shipping address?

Please contact us immediately. If the order has not been shipped, we can update the address. If already shipped, we cannot guarantee changes.

❗ 11. Why is my order delayed?

Delivery delays may happen due to:

  • High order volume

  • Courier issues

  • Weather conditions

  • Customs clearance

We appreciate your patience in such cases.

🔐 12. Is my payment information secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your card details.