🔄 Refund & Return Policy
At Urbanrack, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
You may request a return if:
✔ Product is damaged or defective
✔ Wrong item delivered
✔ Product significantly different from description
To be eligible:
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Return request must be made within 7 days of delivery
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Product must be unused and in original packaging
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Proof of purchase is required
2. Non-Returnable Items
We do not accept returns for:
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Used or damaged products (not caused by us)
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Personal care / hygiene items (if opened)
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Items purchased on clearance or final sale
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Change of mind (unless stated otherwise)
3. Return Process
To request a return:
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Email us at [your support email] with:
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Order number
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Reason for return
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Photos or video proof (if damaged or defective)
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Once approved, we will provide return instructions.
Do not send items back without approval.
4. Refunds
Once we receive and inspect the returned item:
✔ Approved refunds will be processed within 5–10 business days
✔ Refunds will be issued to the original payment method
Shipping fees (if any) are non-refundable unless the error was ours.
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your payment provider
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Processing time may vary depending on bank
If still not received, contact us at [your support email]
6. Damaged or Defective Items
If your order arrives damaged or defective:
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Report within 48 hours of delivery
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Provide clear photo or video proof
We will offer:
✔ Replacement
✔ Refund
✔ Store credit
(depending on availability and situation)
7. Order Cancellation
Orders can be canceled within 12 hours of purchase or before shipping confirmation.
After shipment, cancellation is not possible.
8. Return Shipping
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Customer pays return shipping unless product is defective or incorrect
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